Landmark Van Lines

THE WORSE MOVING COMPANY EVER!! I contacted them more than a month ago, Matthew sound very professional and responsible and as soon as I booked with them, they started acting extremely disrecpecful. I called them several and they just put on hold for 20 min or longer. When I finally have my furniture delivered I noticed there was a box missing, so called them to make a claim and their very cheap receptionist did not let me to contact their representative (Tracey or Matthew) and her answer was that "SHE DOES NOT GET PAY ENOUGH TO DEAL WITH MY [EDIT]!". Clearly she doesn't get pay at all! Plese STAY AWAY from this company! They are TERRIBLE, UNPROFESSIONAL, UNETHICAL, and EXTREMELY DISRESPECTFUL!! Today I still haven't heard from them.

Service cost: $1500

My name is Mark T. I moved from BC-Toronto. I moved in Aug 2014 from a 1bedroom apartment to a 1bedroom condo. I had a lot of expensive antique furniture to move. It was passed down to me from my grandma. I tried to Tell the movers a bit about my items, but they spoke another language. I was worried that I was hiring inexperienced movers, but after all said and done my stuff arrived and I was very happy that they all came in one piece. I recommend Landmark to everyone.

Service cost: $1678

I could spend hours writing about the nightmare we've been through with this company. My estimate was 6,000 pounds. Charged for 10,1000. They also added surcharges and wharehouse charges that I was never quoted or spoken to about. My invoice from Ontario to BC was 6900. They charged my credit card $268 more than that and will not speak to me about it. Steve hasn't returned one call or email from me. I have photos showing out boxes coming off the truck crushed, we are missing 11 boxes and all they tell me on the phone is that I'm harrassing them. This company has got to be held accountable. I should have done my homework better before hiring the most unprofessional company out there. I encourage others to notify us and we group together and expose this company what they are. They don't have an"office". They aren't transparent in any way. They hide behind phone lines and mess with their clients lives. They are abusive on the phone telling me I am harrassing them and I need to get a job. please feel free to contact me at northbrock@hotmail.com.

Service cost: $6900

I received several quotes, went with them as they were offering 5 weeks free storage.  The pick went well, the delivery was HELL, they promised to come a Saturday, they did not show and did not call to let me know they could not make it.  Matthew said they will come the following Wednesday, same thing no one showed up and no call.  Called them again was told the following Saturday they will come again, no show, they finally said the following Wednesday at 7:00 AM, however got a phone call Tuesday evening that they will be here between 10:00 and 12:00, had to take the full day off from work to accommodate them.   My furniture was damaged, they overcharged me, provided weight without evidence it was for my move.  They did not use cover for the floor, asked me to remove the blankets from the furniture, they did not take time to check if there was damaged to the furniture.  I called several times, no ones could tell what was going on with my complaints.  They kept telling to ask for Matthew then Henry and Steve, I left messages after messages with so far no return to my messages.    
They even offered me someone else sofa chair which did look like one of mine but was not, if I had not checked someone would have a chair missing.
I DO NOT RECOMMEND THEM FOR LONG DISTANCE MOVES, THEY ARE VERY RUDE ONCE THEY OBTAIN YOUR CONFIRMATION FOR YOUR MOVE.   TERRIBLE, UNPROFESSIONAL, UNETHICAL, and EXTREMELY DISRESPECTFUL!!

Service cost: $3000

Hi All, Please don't hire this company. My sincere request to everyone not to hire this company for any moving. I was told delivery date would be 5 to 6 working days from the date of pick up but delivered after 40 days. I almost lived in a desert along with my 3 months infant in new house. Customer representatives will keep giving new dates when ever you call them but deliver after taking their own sweet time. I called on landmark guys so many times but of no use.no humans work in this company to listen to your problems or concerns. funny stuff is, I was delivered with 50% broken furniture , 50% furniture lost, my iphone (new) that was kept inside a unlocked check in bag was missing :), I hope you all have got a clear picture of my experience what I have undergone with this company. I have submitted the claim finally (60 cents /lb ) which is a peanut again! I am still waiting waiting waiting for the claim, missed luggage and all other stuff.It looks like landmark needs another 3 weeks to investigate on my missing stuff :D. I am just making you aware and wanted everyone to please stay away from this company. I have raised a case in consumer protection Ontario, but no update from them too yet :(.

Service cost: $800

HERE IS PART # 1.. NEVER RECEIVED A REPLY BACK FROM THIS LETTER.. DO NOT TRUST MATTHEW HE IS A TOTAL FRAUD AND LIAR.. HE REFUSED TO TALK DIRECTLY WITH US THE RECEPTIONIST KEPT SAYING HE WAS OUT OF THE OFFICE.. WE HAD A FRIEND CALL AND HE GOT CONNECTED RIGHT AWAY.. Matthew,   As you know by now our move never got done yesterday and I am extremely upset with you. This has caused us an incredible amount of stress because you misled me.   We hired two movers to move everything inside the house out to the garage and street side to make things easier for your movers. We paid each of them $120.00 and we fully expect this amount of $240.00 to be deducted from our final bill.   * 2:30 - I called your office to ask when the truck would be arriving.. The lady who answered said she had no idea and told us to "call the driver yourself".. That's such wonderful customer relations that she passed this onto me..   * 2:40 - I called the driver and I was totally SHOCKED what he told. - earliest I will be there is 7pm - I have still have another load north of Ottawa - you will be my 4th and last load today - I have a 28 foot truck but not sure if everything will fit    2:50 - I immediately called your office back and told the same lady what the driver just told me.. I explain that this was not acceptable and that we wanted an answer asap -  she said "I need to speak to my dispatch manager and I will call you back" WE ARE STILL WAITING FOR HER CALL BACK   3:15 - no call back / I called your office and no answer   3:30 - no call back / I called your office and no answer   3:45 - no call back / I called your office and no answer   4:00 - no call back / I called your office and no answer   4:15- no call back / I called your office and no answer   4:16 - I called the driver and said can you pick up tonight and deliver tomorrow - NO..  I will need to unload tonight even if it is well after midnight        - can you pick up on Monday; you need to speak to office          - told him that 7pm was unacceptable   4:22 - I called your office back again and of course there was no answer,I left a voice message asking for a return call to discuss this HORRIBLE situation. STILL WAITING FOR A CALL BACK   Once it was obvious that the lady had no intention to call me back and our move was not going to happen my husband had to move the furniture around in the garage to make room for the items we had moved out by the street. What a HORRIBLE thing for him to have to do.   Matthew; we fully expect our move to happen tomorrow with no exceptions or excuses. We have endured a terrible situation because you basically lied to me. I want to speak to the senior person at Landmark so please send me his name and contact information.   Call me as soon as you have read this; Diana   * THE MOVE WAS SUPPOSE TO HAPPEN ON A SATURDAY* IT FINALLY HAPPENED ON THE FOLLOWING WEDNESDAY * NO COMPENSATION TO US AFTER ALL WE WENT THROUGH.

Service cost: $1000

We were charged more than double our estimate, and when we asked for the invoice it took over two weeks to be emailed to us. Every time we called the office we were promised that someone would email us or call us back within a few minutes, hours, or days, which never happened; we had to call back every day to ask for our updated bill. When we finally received the new invoice it had additional charges with a new, heavier weight. When we called to clear up the discrepancies we were passed around, hung up on, yelled at, and condescended to. Its been 25 days since they picked up our items, and even though we are finally able to pay the increased amount, our stuff can't be delivered to us for another two weeks. We didn't move across the country, we only moved across Ontario, so on top of being stressful this is just ridiculous. .

Service cost: $1181

Major overcharges against initial estimate. 6 hours late. Holding goods hostage. Missing and damaged goods. Ignoring my claims and screening my calls. They claim they can't find my contract, as they seem to say about every claim they receive. They have been screening my calls, since every time I call now no one answers the phone. They haven't returned my call after I've left several messages. They won't respond to my emails. They won't address my claims form, submitted several months ago. Missing/Damaged items: Cracked caster wheel on beige 3-drawer desk with folding leafs - replacement caster wheel $10 Metal bed frame glider feet were taken off and not delivered - replacement glider feet $20 White metal desk hardware were missing from shipment after pick up crew disassembled the desk - replacement hardware $10 OTHER ISSUES: Quoted 567.00, but was charged 1442.70 in the end. During initial estimate, I asked how much more it could be if the quote was off, and he said probably not more that a couple hundred dollars Pickup was scheduled between 1-3 pm. At three I phoned and was told they were backed up and would arrive by 5:30. At 5:30 I phoned and was told they were just leaving Mississauga on their way to my place so it would be about an hour with traffic. At 6:30 I received a call from an affiliated company saying the previous truck was too full so they were dispatching another truck to come to my place and they would arrive at 7:30. The pickup guys didn't leave my place until 11:30 pm. I was told by the pickup guys that I could choose which time they delivery occurred in Montreal, since I was the first to be dropped off. I said as early as possible, or 8 am. My boyfriend arrived at the apartment to receive my stuff, and waited around for hours. I wanted to be patient, but by 12 pm I had to call and find out what was going on. They didn't arrive until 5 pm. I was told by the delivery driver the final price and was absolutely shocked. He said I could pay in cash, but none of us were able to get that much cash out of our banks. I asked if I could pay Landmark by Visa the following Monday, and he refused to delivery my stuff at that point, getting really rude with me over the phone. He told me I should have been in town to receive my stuff, not to have other people receiving it for me, and he said I "wasn't taking the move seriously enough." When I mentioned that he was holding my stuff hostage he got really mad at me, saying he was "just a moving guy making $12 per hour." Then he started bringing up Fido contracts and gym membership protocol in defence of what he was saying, at which point I was completely confused as to how that even related to the situation at hand. I told him he was incredibly unprofessional to be arguing with a client of Landmark over the phone, as it wasn't his place to do so. He was on speaker phone so that my friend Sula would be a witness to what was going on. My boyfriend and friend were there to receive my stuff and were floored by how rude this guy was. He told them he would drop the stuff off on the street, but the two of them would have to bring it upstairs (despite the contract saying door to door delivery). My friends both said that the delivery guys were absolutely horrible. They were unnecessarily slow, at which point my boyfriends had to start moving boxes for them. I have contacts at CBC and have been offered a chance to bring this issue to the Marketplace program if I the situation is not remedied to my satisfaction. .

Service cost: $1440

- As soon as they collected the $100 deposit, they would not respond to my calls or e-mails. - I called few days before the expected pick-up date to check on pick-up time and they told me they will only know the day before the pick-up. - I called the day before the expected pick-up date, to be told they can't make it and that the pick-up will be delayed 4 days, past our flight out from the pick-up city which was not acceptable. - We had to find another alternative for this move at the very last minute?? - They did refund the deposit 3 weeks later. - Can't rely on this company..

Service cost: $700