Landmark Van Lines

Hi All, Please don't hire this company. My sincere request to everyone not to hire this company for any moving. I was told delivery date would be 5 to 6 working days from the date of pick up but delivered after 40 days. I almost lived in a desert along with my 3 months infant in new house. Customer representatives will keep giving new dates when ever you call them but deliver after taking their own sweet time. I called on landmark guys so many times but of no use.no humans work in this company to listen to your problems or concerns. funny stuff is, I was delivered with 50% broken furniture , 50% furniture lost, my iphone (new) that was kept inside a unlocked check in bag was missing :), I hope you all have got a clear picture of my experience what I have undergone with this company. I have submitted the claim finally (60 cents /lb ) which is a peanut again! I am still waiting waiting waiting for the claim, missed luggage and all other stuff.It looks like landmark needs another 3 weeks to investigate on my missing stuff :D. I am just making you aware and wanted everyone to please stay away from this company. I have raised a case in consumer protection Ontario, but no update from them too yet :(.

Service cost: $800

My name is Mark T. I moved from BC-Toronto. I moved in Aug 2014 from a 1bedroom apartment to a 1bedroom condo. I had a lot of expensive antique furniture to move. It was passed down to me from my grandma. I tried to Tell the movers a bit about my items, but they spoke another language. I was worried that I was hiring inexperienced movers, but after all said and done my stuff arrived and I was very happy that they all came in one piece. I recommend Landmark to everyone.

Service cost: $1678

I received several quotes, went with them as they were offering 5 weeks free storage.  The pick went well, the delivery was HELL, they promised to come a Saturday, they did not show and did not call to let me know they could not make it.  Matthew said they will come the following Wednesday, same thing no one showed up and no call.  Called them again was told the following Saturday they will come again, no show, they finally said the following Wednesday at 7:00 AM, however got a phone call Tuesday evening that they will be here between 10:00 and 12:00, had to take the full day off from work to accommodate them.   My furniture was damaged, they overcharged me, provided weight without evidence it was for my move.  They did not use cover for the floor, asked me to remove the blankets from the furniture, they did not take time to check if there was damaged to the furniture.  I called several times, no ones could tell what was going on with my complaints.  They kept telling to ask for Matthew then Henry and Steve, I left messages after messages with so far no return to my messages.    
They even offered me someone else sofa chair which did look like one of mine but was not, if I had not checked someone would have a chair missing.
I DO NOT RECOMMEND THEM FOR LONG DISTANCE MOVES, THEY ARE VERY RUDE ONCE THEY OBTAIN YOUR CONFIRMATION FOR YOUR MOVE.   TERRIBLE, UNPROFESSIONAL, UNETHICAL, and EXTREMELY DISRESPECTFUL!!

Service cost: $3000

THE WORSE MOVING COMPANY EVER!! I contacted them more than a month ago, Matthew sound very professional and responsible and as soon as I booked with them, they started acting extremely disrecpecful. I called them several and they just put on hold for 20 min or longer. When I finally have my furniture delivered I noticed there was a box missing, so called them to make a claim and their very cheap receptionist did not let me to contact their representative (Tracey or Matthew) and her answer was that "SHE DOES NOT GET PAY ENOUGH TO DEAL WITH MY [EDIT]!". Clearly she doesn't get pay at all! Plese STAY AWAY from this company! They are TERRIBLE, UNPROFESSIONAL, UNETHICAL, and EXTREMELY DISRESPECTFUL!! Today I still haven't heard from them.

Service cost: $1500

I could spend hours writing about the nightmare we've been through with this company. My estimate was 6,000 pounds. Charged for 10,1000. They also added surcharges and wharehouse charges that I was never quoted or spoken to about. My invoice from Ontario to BC was 6900. They charged my credit card $268 more than that and will not speak to me about it. Steve hasn't returned one call or email from me. I have photos showing out boxes coming off the truck crushed, we are missing 11 boxes and all they tell me on the phone is that I'm harrassing them. This company has got to be held accountable. I should have done my homework better before hiring the most unprofessional company out there. I encourage others to notify us and we group together and expose this company what they are. They don't have an"office". They aren't transparent in any way. They hide behind phone lines and mess with their clients lives. They are abusive on the phone telling me I am harrassing them and I need to get a job. please feel free to contact me at northbrock@hotmail.com.

Service cost: $6900

After finding Landmark on the Web, I was put in contact with Courtney regarding the movement of two pieces of furniture from Manitoba to Lethbridge, Alberta.  My father in the process of moving into a seniors' complex, and Courtney had assured me that a truck would arrive on the day of his stated move.  He waited hours for a truck, but to no avail.
I contacted the company the following day, as with the new homeowners moving in, I would need specifics regarding when the truck would arrive.  Courtney answered, but claimed she would miss her carpool if she dealt with my concern, concluding that a truck would arrive the next day. With the new homeowner now moved in--and with the furniture still in his new house, I phoned Landmark to again ask when a truck would arrive.  The dispatcher made it clear a truck was within the hour, and that the homeowner should await its imminent arrival.  Four hours later, with no truck coming, I called the company and was informed that the truck had broken down just outside of town. With each failed instance of following through with their word, there was no call or attempt to email on behalf of the company.  
Our last dealings with them came on the following Monday, when after calling them, I was informed they had cancelled their contract. In summary, my experience with the company could only be characterized as pitiful.  Courtney had assured me with absolute certainty that a truck would arrive, and the broken promises led to incredible stress and inconvenience for all parties involved.  
I have  never experienced such incompetence from a professional company, and Landmark has made me wary of any moving company.  I would STRONGLY dissuade any person from entering into a contract with them out of fear they might fall prey to the same negligence and callow interaction.  Truly this is a heartless organization who have obviously exaggerated what services they can offer. Shame.

Service cost: $680

My possessions were just picked up 5 days ago and already I am having serious issues with this company.  They basically said what I wanted to hear to get my business and everything has gone south since then.  I was told by Courtney that my things would be picked up on my scheduled date and stored in Toronto until the first available truck went to Vancouver.  I was asked if I preferred storage in Toronto or Vancouver and I asked for Vancouver.   Apparently Courtney did not check to see if there was storage availability in Vancouver when we made the contract.  The movers were very good.  Since then I have been contacted by Tracy to tell me that my things are going to be stored in Toronto until I need them instead of being shipped to Vancouver where I was told.  I am now being told that they only ship to Vancouver on the 5th and the 20th of the month and originally I was told that trucks go weekly.  So if I need my stuff I have to give them a months notice to get it shipped out here and delivered unless I am willing to pay for a private storage area.  My stuff is basically being held ransom with this company.  I never would have gone with them had they been honest in the first place.  .

Service cost: $3500